Privacy Policy
Effective Date: 01/06/2025
Epilate Me clinic (“we”, “our”, or “the Clinic”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner in accordance with the applicable laws of the United Arab Emirates, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
1. Information We Collect
We may collect and process the following categories of personal data:
• Personal Identifiable Information: Full name, gender, date of birth, nationality, Emirates ID/passport number.
• Contact Information: Phone number, email address, address.
• Medical Information: Medical history, diagnoses, treatment records, test results, prescriptions.
• Insurance Information: Policy number, provider details.
• Technical Data: IP address, browser type, operating system, and usage data from our website.
2. How We Use Your Information
Your information is used for:
• Scheduling and managing appointments.
• Providing medical diagnosis and treatment.
• Processing insurance claims.
• Complying with local regulatory and legal obligations.
• Internal audits, clinical governance, and quality control.
• Communicating with you via email, WhatsApp, or phone for reminders, follow-ups, or health-related information.
3. Data Sharing and Disclosure
We may share your personal data with:
• Licensed medical professionals within the clinic.
• Government and health authorities (e.g., DHA, MOH) as required by law.
• Insurance providers, upon your consent or as part of claim processing.
• IT service providers for secure hosting and email systems (under strict confidentiality agreements).
We never sell or rent your personal information to third parties.
4. Data Storage and Protection
• All personal and medical data is stored on secure, encrypted servers.
• We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration.
• Access to patient data is limited to authorized personnel only.
5. Your Rights
Under UAE law, you have the right to:
• Request access to your personal data.
• Request correction or deletion of incorrect or outdated data.
• Withdraw consent to processing where applicable.
• Lodge a complaint with the UAE Data Office if your rights are violated.
6. Cookies and Tracking
Our website may use cookies and similar technologies to enhance user experience. You may choose to disable cookies in your browser settings.
7. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Epilate Me clinic
Dubai, JLT cluster C,Fortune tower,1804
Email: epilatemeclinic@gmail.com
Phone: +971585895226
WhatsApp: : +971585895226
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
